Privacy & Cookie Policy

Aurea Aesthetic respects your privacy. We only process data that is necessary to run our clinic, improve our services and handle your bookings or purchases. We never sell your data to third parties for commercial purposes.

By visiting our website or booking via Salonized you agree to this policy. Questions? Email us any time.

Who we are (Data Controller)

Personal data we process

We process personal data that you provide to us or that is generated when you use our site or booking system, including:

• Name
• Email address
• Phone number
• Booking and purchase details
• IP address, device, browser and basic analytics about site usage
• Consent preferences (e.g., newsletter opt-in)

Why we use your data

• To handle bookings, payments and order delivery (treatments and/or products)
• To provide customer support and respond to your messages
• To send essential service emails (confirmations, reminders, follow-ups)
• To send newsletters if you subscribed (you can unsubscribe at any time)
• To improve our website and services (legitimate interests/analytics)
• To comply with legal, tax and accounting obligations

Legal bases

We process your data based on one or more of the following legal bases: performance of a contract (e.g., your booking), legitimate interests (e.g., service improvement, fraud prevention), legal obligation (e.g., tax records), and consent (e.g., marketing emails).

Sharing your data

We may share data with service providers strictly as needed to provide our services, such as:

• Booking and payment processors (e.g., Salonized / payment gateways)
• Couriers (for product delivery, if applicable)
• Email and marketing platforms (only if you opt-in)
• Fraud prevention and security tools

When we share data, we require these parties to protect it and use it only for the intended purpose. We do not sell your data.

Security

We take appropriate technical and organizational measures to secure your data (e.g., SSL/TLS encryption in transit, access controls). No method is 100% secure, but we continuously work to protect your information.

Retention

We keep your data only as long as necessary for the purposes above:

• Booking and purchase records: retained as required by law (tax/accounting)
• Support emails/messages: retained for a reasonable period to handle follow-up
• Marketing (newsletter) data: retained until you unsubscribe

Your rights

Subject to local law, you may have the right to access, correct, or delete your data, and to restrict or object to certain processing. You can also withdraw consent (for marketing) at any time. To exercise your rights, contact us by email.

We may not be able to delete certain records where a legal obligation applies (e.g., invoicing/tax). If you have an open order, unpaid balance, or ongoing request, we will process your deletion request once those are resolved.

Minors

We do not knowingly collect data from children under 16 without parental consent. If you believe a minor has provided data without consent, please contact us so we can remove it.

Reviews, promotions and competitions

If you submit a review or participate in a promotion, we process the data you provide to administer and, where relevant, display the content (e.g., with your first name/initials). We will state if additional terms apply.

Cookies

We use cookies to make our website work, to remember preferences and to analyze usage. Types include:

• Essential (site functionality, security, bookings)
• Preferences (remembering choices)
• Analytics (site performance and improvements)
• Marketing (only if you consent)

You can adjust your browser settings to refuse cookies or to alert you when cookies are set. Some site features may not function properly without cookies.

International transfers

Our service providers may store or process data outside your country. Where applicable, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect your data.

Updates to this policy

We may update this policy from time to time. Changes will be posted here and apply from the date of publication.

Last updated: September 2025

Contact

To ask questions or exercise your privacy rights, contact us at info@aureaaestethic.com. For bookings, visit our Salonized page.